Question 1

What does SV Hospitality do?

Accepted Answer

SV Hospitality is an outsourced hotel support company based in Kifisia, Athens. It provides sales, revenue management, marketing and operations for independent and boutique hotels in Greece, working as an external team of experienced hospitality executives with one person accountable for the whole engagement.

Question 2

What is outsourced revenue management?

Accepted Answer

It means handing pricing, availability and distribution management to an external team of specialists. The hotel gets the know-how of a large hotel group without hiring its own revenue manager.

Question 3

Can I hire you only for sales, only for marketing or only for operations?

Accepted Answer

Yes. Our services are split into sales & revenue management, marketing and operations, with ongoing support. You can choose the full package or only the area your hotel needs.

Question 4

How quickly can we start?

Accepted Answer

Sales and revenue management are fully up and running within 2–3 weeks. The first month is for discovery and assessment; in months 2–3 we set up the pricing policy, org charts and SOPs; from month 4 management runs on a steady basis.

Question 5

Do you have a hotel marketing department?

Accepted Answer

Yes. SV Hospitality’s marketing department covers strategy and positioning, branding and design, social media, photography and video, Google Ads, Meta and TikTok campaigns, plus website, SEO and analytics. It works together with the sales team, so marketing brings direct bookings.

Question 6

Do you replace the hotel’s own team?

Accepted Answer

No. We work as an extension of your team. Final decisions on rates, hiring and contracts stay with the hotel’s management.

Question 7

Which areas do you cover?

Accepted Answer

All of Greece, from city hotels in Athens to resorts and boutique hotels on the islands and the mainland.

Question 8

Do you work with seasonal hotels?

Accepted Answer

Yes. For seasonal hotels and resorts we plan tour operator contracts, early booking and pricing by period before the season starts, and we organise staffing and staff training before opening.

Question 9

Can you manage only Booking.com?

Accepted Answer

No. We always manage distribution as a whole: Booking.com, Expedia and every other channel, together with the channel manager, booking engine and rate parity. Each channel’s performance depends on pricing and on the balance between channels, so we don’t manage them in isolation.

Question 10

When will we see the first results?

Accepted Answer

Changes to pricing and OTAs are in place within the first 2–3 weeks. Revenue growth builds through the season, and in the first year of working together RevPAR typically grows by 15–20%.

Question 11

What is RevPAR?

Accepted Answer

RevPAR (Revenue per Available Room) is room revenue per available room. It is calculated by dividing room revenue by the number of available rooms, or by multiplying the average daily rate (ADR) by occupancy. It is the key metric for comparing a hotel’s performance with its competitors.

Question 12

How much does it cost?

Accepted Answer

Fees combine a monthly fee, based on the size of the hotel and the services you choose, with a performance bonus when we beat the revenue target we set together. Partnerships run for 12 months. We always start with a free assessment and a written proposal, so you know what will change before you commit.

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